Everything you need to know about Annual Best Practices support

Step 1

Level 1 Support - Frequently Asked Questions & Desk Aids

Prior to reaching out to your Office Manager, take a gander at the Desk Aids provided within the course & ever-growing FAQs. These FAQs are updated by Office Manager, Tech Support, and Instructional Design in order to provide you with support from the beginning to the end of the course.

Frequently Asked Questions (FAQs)

Tutorials

Step 2

Level 2 Support - Office Manager

Your office manager has been equipped with training and desk aides to triage concerns that you are unable to resolve with the resources provided above.

Step 3

Office Manager to Professional Pathways

If your Office Manager is unable to support your needs at their level, the Office Manager will reach out to Level 3 support within Professional Pathways.

What to expect when your concern has reached Level 3 Support

Your Office Manager will advise you that they are reaching out for Level 3 support
Feedback regarding your concern will be addressed within 24 hrs
Contact will come to you from Karen Stewart with your office manager carbon copied

Dos & Don'ts

The essential parameters to ensure we are learning and growing, together.

Dos

Please allow the 24 hr window for your concern to be properly triaged and receive communication from Karen Stewart.
Please review Level 1 supports thoroughly
Please review the landing page in your course to additional access to Level 1 support

Don'ts

Please do not contact Karen Stewart directly.
- She will ensure you triage the concern via the FAQs & Tutorials and then instruct you to reach out to your Office Manager first
Please do not contact Norma Spears for an ABP course concern
- She should only be contacted for Password concerns
Please do not contact Abby Druck directly
- She will ensure you triage the concern via the FAQs & Tutorials and then instruct you to reach out to your Office Manager
Please do not contact the Instructional Designers, Julie Craig or Shaka Franklin directly
- They will ensure you triage the concern via the FAQs & Tutorials and then instruct you to reach out to your Office Manager

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